TERMS & CONDITIONS

1. Definition and Interpretation

1.1 In these Terms and Conditions, the following words and expressions shall have the following meanings unless the context otherwise requires:

• “Booking Form” means the form which you complete to place an order for the Event.
• "Business Day" means a day (other than a Saturday or Sunday) when banks are ordinarily open for business in London.
• "Contract" means the contract between Triptease Limited and you for the sale and purchase of the Event and/or the Event Material in accordance with Condition 2 below.
• “Data Protection Legislation” means the UK GDPR and any national implementing laws, regulations and secondary legislation including the Data Protection Act 2018 (DPA 2018).
• "Event" means the live Direct Booking Summit taking place at the Event Venue in Mexico City, Mexico on 12–13 May 2026 (inclusive) which Triptease supplies to you under the Contract.
• "Event Material" means any material related to the Event which Triptease supplies to you under the Contract.
• “Event Sponsors” means those third parties sponsoring the Event.
• “Event Venue” means the venue in Ciudad de México, México where the Event will be held.
• "Force Majeure Event" means any event or circumstance beyond Triptease's reasonable control, including without limitation natural disasters, epidemics/pandemics, terrorism, riots, strikes, or utility failures.
• "Terms and Conditions" means these standard terms and conditions of sale together with any special terms agreed in writing between you and Triptease.
• "Triptease"/“Triptease Limited”/"we"/"us" means Triptease Limited, a company registered in England and Wales (Company Number 08115425), with registered office at 33 Broadwick Street, London W1F 0DQ.
• “Triptease Personal Data” means any personal data that Triptease processes in connection with this agreement.
• “UK GDPR” has the meaning given in section 3(10) of the Data Protection Act 2018.
• “Virtual Event” means an Event which is provided virtually.
• "Website" means www.directbookingsummit.com and successor sites, including dbs2026.com.
• "You" means the company or individual whose booking is accepted by Triptease.

2. Formation and Incorporation

2.1 Subject to any variation to the Contract in writing and signed by a duly authorised representative of Triptease, the Contract will be upon these Terms and Conditions, to the exclusion of all other terms.

2.2 Each order (including submission of a completed Booking Form or approval of a quotation) will be deemed to be an offer by you to purchase the Event and/or Event Material upon these Terms and Conditions.

2.3 The Contract is formed when Triptease’s ticketing partner (Zuddl) issues an email confirmation of the booking.

3. Event Orders

3.1 Triptease reserves the right to decline any booking.
3.2 Payment must be made in full at the time of booking via credit card or invoice (payable within 21 days).
3.3 Delegates will not be admitted unless payment is received in full before the Event.

4. Replacement Delegate and Cancellation, Rescheduling or Variation

4.1 You may substitute delegates free of charge by updating your registration or emailing hq@directbookingsummit.com.

4.2 Triptease may cancel, reschedule, or move the Event online for any reason.

4.3 If Triptease cancels, a full refund (minus Zuddl’s non-refundable fee) will be issued within 30 Business Days.

4.4 If rescheduled or moved to a Virtual Event, your booking will be transferred accordingly.

4.5 If you cancel at least 30 days prior to the Event (and no replacement delegate is provided), Triptease will refund you minus Zuddl’s cancellation fee.

4.6 If you cancel less than 30 days prior, no refund applies.

4.7 Orders placed will not qualify for subsequent promotions or retrospective discounts.

5. Intellectual Property Rights

5.1 All intellectual property rights in the Event, Event Material and Website remain the property of Triptease (and/or licensors).

6. Data Protection

6.1 Terms controller, processor, personal data and processing shall have the meanings in UK GDPR.
6.2 Both parties shall comply with Data Protection Legislation.
6.3 Triptease acts as controller of Triptease Personal Data.
6.4 Triptease processes data in accordance with its Privacy Policy: triptease.com/privacy-policy.
6.5 By booking, you consent to:

• Processing of personal data for Event purposes, including sharing with Sponsors and Venue.
• Transfer of data outside the UK where necessary.
• Use of Event footage (including your image) in Triptease promotional material.

6.6 You are responsible for ensuring lawful transfer of delegate data to Triptease.
6.7 You indemnify Triptease against claims arising from lack of consent.

7. Complaints

7.1 Complaints must be submitted in writing to hq@directbookingsummit.com.

8. Liability

8.1 Triptease does not warrant error-free operation of the Website.
8.2 To the maximum extent permitted by law, Triptease is not liable for indirect or consequential losses, including profit or goodwill.
8.3 Total liability is capped at the amount paid for attendance or Event Material.
8.4 Exclusions do not apply to death, personal injury caused by negligence, or fraud.

9. Attendee Obligations

9.1 Delegates must:

• Follow Event Venue instructions, including health & safety.
• Take responsibility for personal possessions.
• Not endanger others or disrupt the Event.

9.2 Delegates removed for misconduct are not entitled to refunds.

10. Indemnity

10.1 You agree to indemnify Triptease, the Venue and Sponsors from claims arising from misuse or breach of these Terms.

11. Written Communication

11.1 Triptease will communicate mainly electronically.
11.2 Formal notices to Triptease must be sent by email or recorded delivery post to its registered office.

12. General

12.1 Triptease will use reasonable skill in providing services.
12.2 Event content reflects speaker opinions and is not legal/financial advice.
12.3 The Contract is governed by English law and subject to English courts.
12.4 The Contract constitutes the entire agreement.
12.5 The Contract is not enforceable by third parties.
12.6 Triptease is not liable for delays caused by a Force Majeure Event.
12.7 Invalid clauses will be deleted without affecting the remainder.
12.8 Waiver of any term does not constitute waiver of others.

A. Additional Terms for Event Attendees

Photography and Filming

By attending, you agree to being photographed/filmed and for your image/voice to be used in Triptease’s promotional material.

Conduct at the Conference

You agree to follow Event Venue rules, not endanger others, and accept responsibility for personal belongings.

Copyright

All Event documentation is the property of Triptease. Reproduction without permission is prohibited.

Indemnity

Speakers’ opinions are their own. Triptease accepts no responsibility for the accuracy of Event content.

B. Supplemental Terms for Virtual Events

• Virtual Event: an Event hosted via Triptease’s online platform.
• Responsibilities: Triptease sets up the platform; you are responsible for technical access.
• Warranties: You must not introduce viruses/malware and must comply with data protection laws.
• Indemnity: You indemnify Triptease for issues arising from misuse.
• Disclaimer: Triptease is not responsible for internet-related delays, service failures or incompatibilities.

17. Contact Us

For questions or requests, contact:
📧 data-privacy@triptease.com
📍 Triptease, 3rd Floor, 33 Broadwick Street, London, W1F 0DQ