Privacy Policy Direct Booking Summit 2026

1. Who We Are

When used in this Privacy Policy:

“Triptease”, “us” and “we” refers to Triptease Ltd, Triptease Inc. and Triptease Pte Ltd, collectively the “Triptease Group”.
“Services” include without limitation Triptease’s Direct Booking Platform and its on-site technology, applications and services (including events and content), in each case in whatever format they may be offered now or in the future.
“Websites” means Triptease’s websites (including without limitation www.triptease.com, app.triptease.io, www.directbookingsummit.com, dbs2026.com and any successor URLs, mobile or localized versions and related domains and subdomains).
“Offerings” means both the Websites and Services.
“Personal data” or “personal information” means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

2. Introduction

If you are a visitor to a Triptease Website or a customer of a Triptease Service, then except as expressly set forth below, this Privacy Policy applies to your use of such Website or Service.

If you are a visitor to a third-party website (“Third-Party Property”) that utilizes any Triptease analytics, targeted messages or chat services, then any information you submit to such Third-Party Property (including via the Triptease product) is collected under the privacy policy of the owner of such Third-Party Property, and you should contact such owner with any related requests or inquiries you may have. If you have any inquiries specifically directed towards Triptease, please email us at data-privacy@triptease.com.

At Triptease we respect the privacy rights of our users and recognize the importance of protecting the personal information we collect about you. Our Privacy Policy is designed to help you understand what information we collect and how we use and share that information. This Privacy Policy applies to our Websites and Services.

If you have inquiries specifically directed towards Triptease, please email us at data-privacy@triptease.com or write to us at Triptease, 3rd Floor, 33 Broadwick Street, London, W1F 0DQ.

‍

We’re registered with the Information Commissioner’s Office under number ZA377297.

‍

3. General Terms

Purpose of this Privacy Policy

This Privacy Policy aims to give you information on how Triptease collects and processes your personal data through your use of the Offerings, including any data you may provide through the Websites or in person.

The Websites are not intended for children and we do not knowingly collect data relating to children.

It is important that you read this Privacy Policy together with any other Privacy Policy or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This Privacy Policy supplements the other notices and is not intended to override them.

Third-party links

The Websites may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the Privacy Policy of every website you visit.

4. The Information We Collect

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

Registration and contact information. We collect information about you when you (a) register to use the Services, (b) register to attend events such as the Direct Booking Summit 2026 in Mexico City, or (c) otherwise provide contact information to us via email, mail or through our Offerings. This information may include your username, first and last name, job title, email address, mailing address or phone number.
Payment information: When you purchase Services or register for the Event, we collect transaction information, which may include credit card information, billing and mailing address, and other payment-related details (“Payment Information”). We describe how Payment Information may be collected and processed in Section 8.
Technical, usage and location information: We automatically collect information on how you interact with the Offerings, such as IP address, date and time, browser, operating system, device, pages viewed and items clicked. We may also collect location information. We use cookies and similar technologies for this purpose.
Third-party platform interactions: We may collect information when you interact with our advertisements or content on third-party platforms (e.g. LinkedIn, social media).
Marketing and communication preferences: We collect your preferences for receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share aggregated data such as statistical or demographic data. Aggregated data is not considered personal data as it does not reveal your identity.

We do not collect any Special Categories of personal data (sensitive data such as race, religious beliefs, health, biometric data, etc.).

Where we need to collect personal data by law, or under a contract we have with you, and you fail to provide it, we may not be able to perform the contract (for example, to provide you access to the Event).

‍

5. How We Use the Information We Collect

Under data protection law, we can only use your personal data if we have a proper legal basis, such as:

To perform a contract with you.
To comply with legal obligations.
Where you have consented.
For our legitimate interests (or those of a third party), provided your rights do not override them.

We use your information in the following ways:

To provide, maintain and improve the Offerings.
To process your inquiries and deliver customer service.
To process your payments (see Section 8).
To control unauthorized use or abuse of the Offerings.
To analyze, administer or optimize the use and performance of the Offerings.
To communicate with you regarding changes to contracts, T&Cs, or this Policy.
To send newsletters, promotions, product updates, and information about events such as the Direct Booking Summit 2026.

Marketing & promotional communication

Our communications include:

Newsletter: industry news, insights, and tips to boost direct bookings.
Product updates: enhancements of the Triptease platform.
Events: information about the Direct Booking Summit 2026 and other events/webinars.

These communications may be sent via email, in-app messages or direct mail. You can opt out anytime (see Section 10).

6. Sharing the Information with Third Parties

We do not sell your personal information. We may share it in limited circumstances, including:

With trusted third-party service providers (marketing, analytics, hosting, payments).
To comply with legal obligations.
To detect and prevent fraud/security issues.
With Event Sponsors for DBS 2026.
In the context of a merger, acquisition, or asset sale.
With your consent.
With third-party analytics services.
With your consent.

7. Information Retention

We retain personal data only as long as necessary for the purposes set out in this Policy. Retention periods vary depending on the type of data.

8. Payment Information

When you make payment of a Triptease Group invoice by credit card, any credit card information you provide is processed directly by GoCardless or Stripe. We never store full card details.

For DBS 2026 registrations, payments may also be facilitated via Zuddl.

As part of our Offerings, we may also use PCI-Booking to securely process card data (for Convert Chat).

9. Other Access or Disclosure

The Offerings may contain links to third-party websites. This Privacy Policy applies solely to information collected by us. Even if affiliated with us, we are not responsible for third-party practices.

10. Your Control and Choices

Communication preferences: you may opt out of newsletters and promotional communications at any time.
Blocking cookies: you can block cookies in your browser (Offerings may not function properly if you do).
Do Not Track signals: our Offerings currently do not respond to these.

11. Your Rights

Under law, you have the following rights regarding your personal data:

Right to be informed
Right of access
Right to rectification
Right to erasure (“to be forgotten”)
Right to restrict processing
Right to data portability
Right to object to processing
Right to lodge a complaint
Right to withdraw consent

To exercise any of these rights, contact data-privacy@triptease.com. We usually respond within one month.

12. Changes to this Privacy Policy

We reserve the right to change our Privacy Policy at any time. Updates will be posted here and may also be communicated by email or through the Offerings.

13. Children Under 13

The Offerings are not intended for use by children under 13. We do not knowingly collect their data. If we discover such collection, we will delete it. Parents may contact us to request deletion.

14. California Privacy Rights and Disclosures

Shine the Light Law: California residents may request details about disclosures for direct marketing.
California Minors: may delete posts, though complete removal cannot be guaranteed.
CCPA: Triptease is a service provider under the CCPA.

15. Security

We use appropriate technical and organizational measures to protect your data, including TLS encryption, access restrictions, and safeguards. However, no system is 100% secure.

16. International Transfer of Data

Where possible, we process your data in the UK and EEA. If transferred outside, safeguards are applied (e.g. standard contractual clauses).

17. CONTACT US ABOUT THIS PRIVACY POLICY

For questions or requests, contact:
📧 data-privacy@triptease.com
📍 Triptease, 3rd Floor, 33 Broadwick Street, London, W1F 0DQ