GuestScores increases hotels’ control over guest reviews and provides upsell opportunities. It enables development of a digital communication channel with intelligent real-time interaction, contingent responses and automation. The GuestScores platform focuses on a rich suite of in house engagement functionalities. It can operate as a standalone system or be integrated with any third party Wi-Fi and PMS solution. Reaching more than 80% of your guests and at a cost measured in cents per guest per day, in-house digital engagement is a game changer within the reach of every hotel.
RateGain is a leader in hospitality and travel technology solutions for revenue management, rate intelligence, electronic distribution and brand engagement helping customers around the world to streamline their operations and sales. The company provides Cloud based solutions to Hotels, Airlines, Online Travel Agencies, Car Rental Companies, Cruise Liners and Tour/Wholesale Operators. RateGain was incorporated in year 2004. The company has shown a very fast growth over a decade and has been recognized as the fastest growing SaaS Company in India.
ReviewPro is the leading provider of Guest Intelligence solutions to over 35,000 hotels worldwide. ReviewPro’s Global Review Index™ (GRI), the industry-standard online reputation score, is based on review data collected from 175+ OTAs and review sites in 45+ languages. By leveraging ReviewPro’s Guest Intelligence effectively, hoteliers can deliver better guest experiences and boost satisfaction, online rankings and revenue. The company’s suite of cloud-based solutions, including Online Reputation Management, Guest Satisfaction Surveys, Auto Case Management, and now Messaging Hub, enable clients to prioritize operational/service improvements and automate internal processes to ensure guest feedback is acted on quickly and efficiently.
As the leading cloud platform for hotels, SiteMinder empowers hotels to attract, reach and convert guests across the globe. We serve hotels of all sizes with award-winning solutions for independents and groups alike, wherever they are in the world. SiteMinder’s products include The Channel Manager, the industry’s leading online distribution platform; TheBookingButton, a wholly-branded booking engine for direct bookings via the web, mobile or social; Canvas, the intelligent website creator for independent hoteliers; Prophet, real-time market intelligence solution that takes the guesswork out of pricing rooms; and GDS by SiteMinder, a single-point of entry to a six-figure network of travel agents and the world’s major GDSs. With more than 30,000 hotel customers and 550 of the industry’s top connectivity providers as our partners, today we have presence in more than 160 countries on six continents.
Specializing in traveler path-to-purchase data for over a decade, Sojern is travel’s direct demand engine for thousands of brands — from global enterprises to boutique operators — across the hotel, airline, cruise, transportation, tourism industries, and more. Analyzing the world’s travel intent signals with its proprietary data science methods, the company delivered $13B in bookings for its clients to date by activating multi-channel branding and performance solutions on the Sojern Traveler Platform.
Recognized on the Top Company Cultures list by Entrepreneur Magazine, Sojern is headquartered in San Francisco, with teams based in Berlin, Dubai, Dublin, Hong Kong, Istanbul, London, Mexico City, New York, Omaha, Paris, Singapore, and Sydney.
The Guestbook is a simple yet effective hotel loyalty rewards program built exclusively for independent & boutique brand hotels. Guests who join the program (enrollment is free) and BOOK DIRECT are rewarded with 5% cash back via PayPal, gift cards, charitable donation, or 10% to use towards future stays at over 600 fantastic hotels.
The Guestbook’s founders are hoteliers who understand the complicated relationship between hotels and OTAs and are committed to tipping the power dynamic back in the hotels’ favor. With that in mind, The Guestbook recently launched a sister service, Gopher, that works for any hotel. Gopher is a Chrome extension that pops up on major OTAs with a link to the respective hotel’s own booking engine with a “guaranteed better deal” through a combination of rate and cash rewards.
Revinate helps hotels know more about their guests so they can deliver personalized experiences that create valuable relationships and lifelong customers. Built for hotels by hoteliers, Revinate’s all-in-one data solution aims to drive direct bookings and guest engagement. With industry-leading technology and intuitive design, Revinate Marketing and Revinate Guest Feedback are transforming and automating the hotel-guest relationship.
HQ plus is a cloud-based software solution that supports hotels in getting an accurate picture of their major distribution channels in real-time, while monitoring the competitors’ room rates, tracking information about events, conferences and fairs. High-yield periods and periods of low demand are identified at an early stage and can therefore be optimized by using a dynamic pricing strategy or call for action by your marketing and sales department. The user-friendly interface combined with precise real-time data enables executives to make quick decisions, which allows revenue growth, more profit and customer-oriented value for money.
Oaky is the automated and personalised up-selling platform for hotels, hostels and serviced apartments to maximise profits and enhance the guest experience. Oaky‘s data-driven up-selling technology ensure that guests receive personalised offers at the time when they are ready to buy. Thanks to the commission-free business model, Oaky‘s customers have an unlimited ROI potential, and the freedom to innovate the guest experience by offering guest services with low margins alongside room upgrades with high margins.
Oaky is a trusted partner by forward-thinking hotels, hostels and serviced apartments across the globe, including Radisson, Van der Valk, Martin’s Hotels, Apex Hotels, Stayokay Hostels and Ambiente Apartments.
With cloud-based applications that address hospitality’s increasing complexity in distribution and technology, Duetto provides powerful Revenue Strategy solutions to optimize profit and guest loyalty. Its GameChanger and ScoreBoard apps deliver key insights into pricing and consumer demand for hotels and casinos. Duetto’s applications leverage forward-looking and consumer-centric data sets, such as web shopping regrets and denials. This helps hoteliers better understand a property’s unconstrained demand and tailor a pricing strategy for optimal revenue and profit. The company’s Open Pricing philosophy enables users to yield every booking date, room type, customer segment or booking channel independently according to demand for each, without ever having to close off any of those categories. The holistic Revenue Strategy championed by Duetto produces not only greater revenue and profit, but also a lift in market share relative to users’ competitive set.
Hoteliers.com was founded in 2005 with a clear ambition: to help hotels generate more direct bookings. The services consist of e-commerce products, distribution tools and marketing services, offering the advantage of one point of contact for all of your online business. The e-commerce product range includes website construction and booking engine software. The distribution tools consist of a channel manager and a GDS connection, and marketing and social media services to help hotels attract visitors to their website and generate direct bookings. Hoteliers.com also has an exclusive partnership with Google in order to get the best results out of Hotel Ads and AdWords. The personal service of Hoteliers.com is rated excellent by hoteliers throughout Europe.