October 3-4 2018 | Dallas, TX

Direct Booking Summit: Americas


TicketsAgendaVenueSpeakersPartners

Hundreds of hoteliers, one mission:
Bring hospitality online


The Direct Booking Summit Americas is back. The industry’s largest event series dedicated to direct bookings is landing in Dallas, TX this October – and we’re making sure it’s bigger and better than ever before.


Here’s a sneak peek of what you get with your ticket:

  • Over 25 talks, panels and workshops
  • Case study-based learning from the world’s leading hoteliers
  • Networking access to hand-picked solution providers
  • A (legendary) after-party

Summer sale has now ended!
All-Inclusive Hotelier Pass:
 $500


Tickets to Direct Booking Summit: Americas 2018

Venue


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1914 Commerce Street
Dallas, TX, USA 75201




Speakers



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Bill Ramsey
Senior Director Mobile & Emerging Channels, Choice Hotels International

Bill’s career revolves around bridging the worlds of suits, geeks, and customers — that is, helping folks from business, design and technology disciplines get closer to customers and then work together to deliver great products that people love using. His current gig involves working with a driven group of folks in setting the vision, developing the strategy, and delivering on a roadmap for mobile apps and emerging digital experiences at Choice Hotels.


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Isaac Collazo
VP, Competitive Intelligence, InterContinental Hotels Group
Isaac Collazo is responsible for ensuring effective cross-utilization of intelligence to optimize IHG’s revenue and industry share. He oversees a broad range of functional responsibilities, including: competitive performance analysis, predictive analytics/modeling and interpreting the macro-economic environment. Before joining IHG, he held a similar position with Marriott International.  Prior to Marriott, Mr. Collazo served with Promus Hotel Corporation. He began his hospitality career with La Quinta Inns. Mr. Collazo holds a BA in business administration and radio, television & film from Trinity University and an MBA from the University of Texas at Austin.

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Calvin Anderson
Chief of Revenue Optimization, RLH Corporation

Calvin oversees customer acquisition through revenue strategy, performance media, data management platforms, field marketing and leadership over global sales. Prior to RLH, Calvin served as VP of Managed Services at Duetto and held senior revenue leadership roles at Hilton and Highgate Hotels. In 2018, Calvin was named ‘Hotels 20 Next-Gen Hospitality Leaders’ by Hotels Mag.


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Gil Harel
Head of Strategic Partnerships Hotels & Content, Skyscanner

Gil has extensive experience of over 15 years in the online and mobile industry and had led a successful startup in the mobile local field as a co-founder and executive. He formulated business relations with some of the most known companies in world such as Amazon, Google, Facebook, Hilton, Marriott, Expedia, Groupon, Yelp and others. He has established strategies and provided overall direction for several organizations and has planned, directed, and coordinated operational activities at senior management levels.


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Bernard Tan
Vice President, Revenue & Distribution Management, VRI Americas

Bernard oversees all 3rd party and direct distribution for their 150+ vacation condo rental properties across United States. He has over 15 years revenue management leadership experiences over hotels, resorts, condominium and vacation rentals across multiple distribution platforms.


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Melinda Berman
Global eCommerce Manager, Four Seasons Hotels and Resorts

Melinda is the Global eCommerce Manager at Four Seasons, responsible for the FS.com eCommerce strategy and execution. Key areas of focus include developing the roadmap for digital revenue performance; leading the digital conversion and UX optimization program and partnering with digital marketing leads to drive channel performance. Prior to Four Seasons, Melinda held roles in Digital Marketing at Cartier and Bottega Veneta. Melinda holds an HBA from Ivey Business School and an AAS Certificate in Fashion Marketing from Parsons School of Design.


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Dan Towvim
Sr. Director, eCommerce & Digital Marketing, Sonesta Hotels

Dan has over 20 years of experience building consumer brands and driving growth through cross-channel customer acquisition, retention, and loyalty.


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Jay Hubbs
Senior Vice President of eCommerce and Digital Marketing, Remington Hotels

Jay manages over 80 hotels across the U.S. Before Remington, Jay led sales for ReviewPro, and prior to that led hotel supplier relations for Hotwire.com, as part of the Expedia Partner Services Group.  


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Paolo Torchio
VP, Digital & eCommerce, Two Roads Hospitality

Paolo is currently on the HSMAI Digital Marketing and Marketing advisory boards and was a prior Americas Board member and chair of the Digital Marketing Council.


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Gary Hawkins
Vice President of Revenue Strategy, Sydell Group

Gary oversees the disciplines of revenue management, distribution, and e-commerce for the portfolio of 5 distinct brands ranging from 5 star luxury to a lifestyle hostel brand. Prior to joining Sydell Group Gary was the Vice President of Revenue Management for SIXTY Hotels where he helped establish the new brand of hotels after the Pomeranc brothers separated their interests from Thompson Hotels. Before SIXTY Hotels Gary worked for Andre Balazs / Standard Hotels for 7 years, where he ultimately held the title of Corporate Director of Revenue Management. Gary is passionate about brand building and leveraging creative brand voices to drive top line revenue.


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Marissa Brady
Director of Hotel Direct Digital Marketing, The Leading Hotels of the World

As a Strategic Luxury Brand Marketer, Marissa loves humanizing innovative brands large and small, uncovering value propositions, and engaging with emerging platforms. She is dedicated to developing high impact marketing in a cross functional environment, balancing the goals and KPIs of multiple stakeholders. Throughout her experience working with a diverse portfolio of brands, she loves finding creative scalable marketing solutions. Marissa has a passion for combining proven tactics with new channels and an innovative spin.


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Adrian Hands
Senior Director Key Accounts EMEA and Americas, TripAdvisor

Adrian specializes in delivering rapid revenue growth and international expansion for digital and technology businesses. He is responsible for business development & commercial partnerships with Online Travel Agents, Hotel Chains & Tour Operators on all platforms. Adrian has a strong understanding and expertise in sales execution and digital campaign metrics and has 10+ years working in the digital, tech and SaaS industry.


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Ryan MacDonald
Director of Revenue Management & eCommerce, Palm Holdings

Ryan has journeyed over 15 years of hospitality industry experience specializing in revenue management, sales and operations. In his role at Palm Holdings, Ryan will be responsible for managing revenue and overseeing e-commerce for all the hotels in the United States and Canada territory.


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Alexandra Charters Zubko
Co-Founder & Chief Customer Officer, Triptease

Alexandra earned her MBA at Stanford and has seen the inside of global giants and startups alike. She joins us from her role as VP and Head of Global Strategy at InterContinental Hotels Group (IHG). She is also winner of the IHIF Young Leader Award, a top travel industry accolade. Alex heads up our New York office and is responsible for driving the company’s development and corporate strategy across the Americas.


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Loren Gray
Founder and CEO, Hospitality Digital Marketing

Hospitality Digital Marketing Inc., is a full service consulting firm assisting businesses operating in the hospitality space. Services range from advanced marketing and revenue strategies, to facilitating product and software services development to market to the hospitality industry. Prior to launching HDM, Mr. Gray was partner, and Vice President of Digital Strategy at one of the top 5 largest agencies in Dallas, TX. He is the recipient of the 2013 “Top 25 Most Extraordinary Minds in Sales and Marketing” from HSMAI.


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Johnathan Capps
Vice President of Revenue, Charlestowne Hotels

Johnathan has more than 15 years of experience in the hospitality industry, with the last 7 focused on revenue management, primarily for independent hotels. In his role at Charlestowne, Johnathan oversees the internal and external revenue management strategies, working to establish new profitability enhancement methods for Charlestowne Hotels and each of the brand’s managed properties.


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Melissa Conn
Corporate Director of eCommerce & Public Relations, Paramount Hospitality Management

Melissa is an executive-level marketing professional with more than 15 years of experience in public relations, SEO, SEM, email, social media, web development, big data and analytics. She joined the Paramount Hospitality 2013 and is the Corporate Director of E-Commerce and Public Relations leading all of Paramount’s marketing initiatives. Her primary focus is new guest acquisition and retention by utilizing all channels of digital marketing to increase brand awareness and direct revenue generation.


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Nicholas Ward
President and Co-Founder, Koddi

Nicholas has more than 15 years of experience in digital advertising, technology development, and management roles.


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Christopher Biondo
Director of Distribution & Product Development, Standard International

Chris has been with Standard International for over 10 years in various roles in Los Angeles, New York and Austin. The company is behind The Standard and Bunkhouse Hotels that has 12 properties with 8 opening in the next 24 months. Standard International is on the forefront of immersive experience creation at its properties and technology driven innovation in the industry, including its spontaneous booking application, One Night. Chris started his hospitality career with Hyatt Hotels in 2000.

 


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Alasdair Snow
Co-Founder & Chief Product Officer, Triptease

Shortly after graduating top of class from King’s College London, his first app won Best Design at the Launch Festival. Since, he has been named in TTG’s Tomorrow’s Travel Leaders ‘30 under 30’ list and also at the Phocuswright Young Leader Summit among the ’35 under 35’. Alasdair heads up design and product development at Triptease.


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Amber Mayer
Vice President of Product, NAVIS

Understanding market and use trends, identifying and prioritizing product requirements, and defining the user experience are the responsibility of Amber and her team of Product Managers. She held executive leadership positions at Wyndham Vacation Rentals, HomeAway and TravelStorm.


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Kelsey Miller
Corporate Director of Digital Marketing, Woodside Hotels

Advocating for hotels has been a passion for Kelsey since graduating from the University of Washington in 2003. Armed with a bachelor’s degree in business and 4 years of engineering studies, Kelsey’s hospitality experience can be attributed to working for travel technology companies including Concur Technologies, Expedia, Amazon (Destinations/Travel), Tambourine and currently Woodside Hotel Group. Woodside Hotel Group is a family owned hotel ownership/management company based out of Menlo Park, CA.


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Carlos Aquino
VP Sales & Business Development, Tafer Hotels and Resorts

Carlos has oversight of the branding, positioning and sales of existing properties and new upcoming projects in Los Cabos, Cancun and Riviera Maya. He converges his 30 years industry experience with driving as well, the integration of new technologies, upgrades of existing core systems and use of business intelligence solutions. All aligned to facilitate an interrelated eco-system that provides more efficient controls and productivity for Tafer’s rapidly expanding company needs. A passionate on-hands leader, he believes it is essential to converge technology that empowers the newer generations entering the industry with less distractions and more focus towards servicing and nurturing the original hospitality nature of our business: creating a better balance between task management and customer orientation.

 



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Cady Wolf
VP Strategic Accounts, Sojern

A 20+ year veteran of the Travel, eCommerce, and Technology industries, Cady has spent her career working with marquee global travel companies. She founded A23 Advisors, a firm that focuses on the Travel Technology and Hospitality sectors and was a winner of the Stevie Awards Most Innovative Company in 2017. Prior to A23, Cady was SVP of Global Sales at Switchfly where she was recognized for her leadership and innovation from the Silicon Valley’s Annual Women World Awards, receiving the “Innovative Woman of the Year” in Internet/Cloud Computing, as well as “Women Excellence Case Study Award” for her achievement and contributions in the technology industry.


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Trey Yost
Vice President of Sales Americas, SiteMinder

Led by a firm belief in the power of digital technology, Trey Yost has forged a two-decade-long career fostering growth and innovation within market-leading brands, including radio giant Sirius XM Holdings Inc and, most recently, SaaS-based ACTIVE Network, where he witnessed first-hand the potential of a global marketplace as well as a data-led platform that offered intelligent and simple solutions for users. Prior, he held senior positions within Nasdaq-listed Dealertrack, leading a team that would provide on-demand finance & insurance software for many of the country’s top automotive retailers. Today Trey leads the Americas for the global hotel industry’s leading cloud platform, SiteMinder, where he is driving the company’s presence within existing markets throughout the region and its expansion into new territories.


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James Gancos
CEO & Founder, Guestbook Rewards Inc.

James’ background leading hotel operations, with GM positions at five legacy-Starwood hotels across the US and Europe, paired with his experience as a business process/technology consultant, led to the inspiration and insight to create an innovative rewards platform that provides instant “cash back” gratification and fosters the direct connection between hotel and guest.


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Jim Rozell
Founder & CEO, Hotel Compete

Jim has experience at virtually every level of the travel and hospitality spectrum having worked for American Airlines, Carlson Hotels, Travelweb, Mark Travel and several of his own endeavors. Jim has developed models that predict revenues, determine aircraft allocations, optimize room inventory, manage rates and assess competitors. He has been the architect of some of the largest travel data structures in the industry and many of the projects he left behind are still actively used to this day.


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Alan Gonzalez
Group Director, Distribution & eCommerce, Warwick Hotels and Resorts

Alan is responsible for overall management of the Warwick Hotels and Resorts corporate website and hotel microsites development and digital marketing. He has oversight of various facets of electronic distribution, online partnerships, online marketing, reputation and social media management.


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Terence Sham
Head of Revenue, Ace Hotel Group 

Terence oversees the revenue team and strategies for Ace Hotel Group. He joined Ace in 2012 to build revenue culture and help grow the company’s portfolio. Ace has since grown from hotels in New York and Palm Springs, to operating hotels in London, Downtown Los Angeles, Pittsburgh, New Orleans, and Chicago. Ace Hotel Group will be opening Sister City New York, Maison de la Luz (luxury property in NOLA) in late 2018, and as well as Ace Hotel Kyoto in 2020. Prior to Ace, Terence was Regional Director of Revenue Strategies for Denihan Hospitality Group, where he oversaw the revenue team and strategies for their New York City Portfolio.


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Ben Weiss
Digital Lead for Travel & Hospitality, Stackla

Ben has been working with digital marketers for the past half-decade, helping them develop and deploy successful user-generated content (UGC) strategies. He has advised on the implementation of multi-channel marketing programs that have improved sales and other digital KPI’s for brands like The Leading Hotels of the World, Outrigger Resorts, Nobu Hotels, and Marriott.


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Justyn Hornor
Senior Product Manager, Fortune 250 Hotel

Justyn has worked with the largest eCommerce platforms in world ranging from retail to high tech and most recently in the hospitality industry. His experience is in conversion rate optimization, advanced analytics, A/B testing, and application of Artificial Intelligence to personalization.


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Brad Brewer
CEO & Founder, Brewer Digital Marketing

With over 15 years of experience, Brad continually evangelizes the need for hospitality companies to understand the value of structured data.


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RJ Friedlander
Founder & CEO, ReviewPro

An entrepreneur and private investor, RJ Friedlander has more than 20 years experience in Internet and technology.


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Philipp Stelzer
Head of Sales, HQ plus

Philipp is a revenue management professional having worked for global brands like IHG, Best Western and Starwood. He holds a Bachelor of Business Administration (CCI) and is a Certified Best Western Revenue Manager and IHG Data Secure Manager. Philipp has been leading the sales efforts for HQ plus since the early days in 2013. Now as the Head of Sales, his daily grind involves overseeing the company’s worldwide business development strategy.


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Raheel Moolji
Vice President of Revenue Management, Remington Hotels

Raheel has led Remington’s Revenue Management for 5 years with direct oversight of the Hilton and Independent/Luxury branded assets.  Prior to Remington, Raheel was with Hilton’s Corporate Revenue Management office at various positions.  Raheel has a BA in Economics from The University of Texas at Austin.


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Charlie Osmond
Founder & Chief Tease, Triptease

Charlie built his first business straight after graduating from Oxford with a degree in engineering. He was named Young Entrepreneur of the Year by Esquire Magazine and one of HSMAI’s ‘Extraordinary Minds’. Charlie’s also a member of the British Airways Business Advisory Board. Charlie is Triptease’s Chief Tease and also drives the company’s brand and marketing strategy.







Sponsors

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NAVIS is the only customer relationship software for hotels that unifies their data and teams. This enables them to consistently drive more direct bookings and revenue. The leader in hospitality CRM solutions and services, only NAVIS provides a CRM platform that makes it easy for hoteliers to collect and consolidate leads and guest data from multiple systems and touchpoints—including call centers, websites, mobile communications, and stay transactions—into a single, real-time, 360-degree view of the guest that can be shared by teams across the business to increase productivity and performance. NAVIS has been serving the hospitality business since 1987. A privately held company, NAVIS is headquartered in Bend, Ore., and has growing offices in both Orlando, Fla., and Reno, Nev. The company has been honored with the Top Workplaces award by The Oregonian for four consecutive years, one of the 2016 Top 100 Workplaces in Central Florida, and one of the Northern Nevada Human Resources Association’s 2017 Best Places To Work.

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ReviewPro is the leading provider of Guest Intelligence solutions to over 35,000 hotels worldwide. ReviewPro’s Global Review Index™ (GRI), the industry-standard online reputation score, is based on review data collected from 175+ OTAs and review sites in 45+ languages.

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The Guestbook is a simple yet effective hotel loyalty rewards program built exclusively for independent & boutique brand hotels. Guests who join the program (enrolment is free) and BOOK DIRECT are rewarded with 5% cash back via PayPal, gift cards, charitable donation, or 10% to use towards future stays at over 600 fantastic hotels.The Guestbook’s founders are hoteliers who understand the complicated relationship between hotels and OTAs and are committed to tipping the power dynamic back in the hotels’ favor. With that in mind, The Guestbook recently launched a sister service, Gopher, that works for any hotel. Gopher is a Chrome extension that pops up on major OTAs with a link to the respective hotel’s own booking engine with a “guaranteed better deal” through a combination of rate and cash rewards.


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SiteMinder empowers hotels to attract, reach and convert guests across the globe. SiteMinder’s products include The Channel Manager, the industry’s leading online distribution platform; TheBookingButton, a wholly-branded booking engine for direct bookings via the web, mobile or social; Canvas, the intelligent website creator for independent hoteliers; Prophet, real-time market intelligence solution that takes the guesswork out of pricing rooms; and GDS by SiteMinder, a single-point of entry to a six-figure network of travel agents and the world’s major GDSs.

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Springer-Miller Systems is an innovator of technology systems for the world’s most exclusive hotels, resorts and spas. The SMS|Host® Property Management System offers a complete set of fully-integrated modules enabling complex resorts to provide highly personalized guest service from front office to food & beverage to spa to the golf course and more. Springer-Miller’s SpaSoft® provides a dynamic spa and activities management solution used in more than 65% of the world’s Forbes Five Star Spas.

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Koddi is a cloud/software-as-a-service (SaaS) provider of marketing technology for advertisers in the travel industry. More than 215,000 hotels have gone live with Koddi, powering more than $10 billion in revenue, while averaging a 35% return on investment increase and a 41% increase in bookings.


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Brewer Digital Marketing’s goal is to help hoteliers drive direct bookings across all channels and devices.  They provide a Hotel Marketing Web Platform that enhances digital assets in organic search, social, email and virtual personal assistants by leveraging structured markup. In addition,the patent pending Schema Adapter software can adapt existing hospitality websites with a single line of code, generating structured markup and powering rich results for major brands and independent hotels alike.

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Avvio is the world’s leading direct booking platform for hotels and accommodation providers. Our award-winning technology drives traffic to your website and enables outstanding growth in direct bookings. We’re so confident in our technology that we guarantee to grow your direct bookings by at least 25%. Our team is based in Miami, Florida and Las Vegas, Nevada, and with hotel customers based everywhere from the Caribbean to Canada, we’re well appointed to grow direct bookings for your hotel or serviced apartments.

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Sojern is travel’s direct demand engine for thousands of brands — from global enterprises to boutique operators — across the hotel, airline, cruise, transportation, tourism industries, and more. Analyzing the world’s travel intent signals with its proprietary data science methods, the company delivered $13B in bookings for its clients to date by activating multi-channel branding and performance solutions on the Sojern Traveler Platform.


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Stackla is the world’s smartest visual content engine for travel and hospitality brands, helping modern marketers discover, manage and display the best earned and owned content across all their marketing touchpoints – boosting engagement, strengthening trust and increasing direct bookings. With an AI-powered user-generated content (UGC) platform and asset manager, Stackla sits at the core of the marketing stack, enabling brands to build a rich library of high performing visual content by actively discovering, recommending and rights managing content from across the social web to fuel personalized content experiences at scale. Stackla is trusted by 450+ brands around the world, including Marriott, The Leading Hotels of the World, Outrigger Hotels, Wyndham Vacation Resorts and Shangri-La Hotels & Resorts.
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With more than 1.6 million rooms priced daily on its advanced systems, IDeaS Revenue Solutions leads the industry with the latest revenue management software and advisory services. Powered by SAS® and with nearly three decades of experience, IDeaS proudly supports over 10,000 clients in 124 countries and is relentless about providing hoteliers with insightful ways to manage the data behind hotel pricing. IDeaS empowers clients to build and maintain revenue management cultures—from single entities to world-renowned estates—by focusing on a simple promise: Driving Better Revenue. IDeaS has the knowledge, expertise and maturity to build upon proven revenue management principles with next-generation analytics for more user-friendly, insightful and profitable revenue opportunities—not just for rooms, but across the entire hotel enterprise.

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HQ plus is a cloud-based software solution that supports hotels in getting an accurate picture of their major distribution channels in real-time, while monitoring the competitors’ room rates, tracking information about events, conferences and fairs. High-yield periods and periods of low demand are identified at an early stage and can therefore be optimized by using a dynamic pricing strategy or call for action by your marketing and sales department. The user-friendly interface combined with precise real-time data enables executives to make quick decisions, which allows revenue growth, more profit and customer-oriented value for money.


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A progressive and innovative digital business, eHotelier provides continuous and invaluable professional development to industry professionals through online learning, career development, reference materials and collaboration.

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4Hoteliers was launched by a group of hoteliers and industry consultants who had been searching for a quality industry website where one could source information, search for articles and investigate trends, as well as to meet others to exchange ideas and thoughts.

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Respected, and now the absolute leader and trendsetter in the segment, Hospitality Net serves a worldwide audience of hospitality professionals with up-to-the-moment industry intelligence, market reports, viewpoints, key industry blogs, and an exhaustive calendar of industry events.


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Hotel-Online.com is the premier daily email and news site for the hospitality industry, providing industry leaders with the latest and most relevant global news, trends, products and services.

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HotelExecutive is the hotel industry’s leading online business resource for hotel owners and operators, including senior executives, directors, managers, investors and developers.

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Hotel News Now is the definitive online news resource for the global hotel industry. In addition to our breaking news coverage, Hotel News Now provides in-depth analysis that leverages our access to STR data with our knowledge of the latest industry trends, providing decision makers.


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Travel Daily Media is a leading global B2B digital publisher with marketing platforms across Asia, UK, USA, Middle East, China and India. Founded in 2006, we offer a great selection of multi-media options including our HTML e-newsletters, PDF’s, Website, Electronic Direct Mails, Digital Guides and Feature articles.

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Hotel Tech Report is a community of hoteliers and hotel technology suppliers on a mission to make it easy to find and adopt technologies through unbiased reviews from innovative hoteliers. Their global membership spans  40+ countries, every major hotel brand and hundreds of independent hotels.

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TTG Media delivers authoritative news and educational features in a weekly magazine in the UK & Ireland, and also offers a range of face-to-face training events, a news-led website, a community for luxury travel professionals, an annual travel awards, bespoke marketing campaigns, jobs, and much much more.